Terms of service

A private vehicle with a chauffeur, for the journey, date and time shown in your confirmation. You are booking a vehicle class, not a specific registration — the exact vehicle is confirmed twelve hours before pickup.

Where a class is marked 'arranged to order' on the fleet page, it is supplied by a partner operator we have vetted. We remain responsible to you for the service.

The total shown before you pay is the total you pay. It includes fuel, tolls, state and interstate permits, parking, airport entry and the driver's allowance.

The only charges that can arise afterwards are ones you cause and agree to at the time: waiting beyond the free period, kilometres beyond an hourly package's allowance, additional stops you request during the journey, or a change of destination. Each is charged at the published rate and confirmed with you before it applies.

Fares are set in Indian rupees. Other currencies are converted at the day's rate; from the moment you reach the payment step, the rate is locked for thirty minutes.

Airport arrivals include 60 minutes of free waiting on international flights and 45 minutes on domestic ones, measured from the aircraft's actual landing time rather than its scheduled one.

All other pickups include 15 minutes. Beyond the free period, waiting is charged in fifteen-minute increments at the published hourly rate.

Give us an accurate flight number, a reachable phone number and an honest count of passengers and suitcases. Every failure mode we cannot control begins with one of those three being wrong.

Passengers must wear seatbelts. Our chauffeurs will not carry more people than the vehicle is licensed for, will not carry anything illegal, and may end a journey where behaviour makes it unsafe. In that case the fare is not refunded.

Smoking is not permitted in the vehicles. Damage or soiling requiring professional cleaning is chargeable at cost.

We plan journeys with real margins, but we do not control traffic, weather, road closures, festival restrictions or police diversions. Where a delay is outside our control we are not liable for onward costs such as a missed flight.

Where a delay is our fault — a late chauffeur, a vehicle failure we should have prevented — tell us and we will make it right, up to and including refunding the fare.

Every vehicle carries commercial insurance and is operated under a valid tourist permit. Our liability for any single booking is limited to the fare paid for it, except where Indian law does not permit that limit.

Personal belongings are your responsibility. We will make every reasonable effort to recover and return anything left in a vehicle.

These terms are governed by the laws of India, with courts at Tiruchirappalli, Tamil Nadu having jurisdiction.

Nothing here removes any right you have under Indian consumer protection law.