Questions
What people ask before they book
Mostly about money, mostly about what happens if something goes wrong. Both are reasonable things to want settled before you send a card number to a company in another country.
Paying
- Can I pay with a card issued outside India?
- Yes. That is the point. Cards issued in Singapore, Malaysia, the Gulf, the UK, the US, Canada, Australia and across Europe all work, and payment is taken on a secure page hosted by our payment provider — we never see or store your card number.
- Which currencies can I pay in?
- You can see and pay in 9 currencies: INR, USD, SGD, MYR, AED, GBP, EUR, AUD, CAD. Fares are set in Indian rupees and converted at the day's rate. Once you reach the payment step the rate is locked for thirty minutes, so the amount you agreed to is the amount that is charged.
- Will my bank add a foreign transaction fee?
- That is between you and your bank, and we have no visibility of it. Most cards add somewhere between nothing and three per cent on an international charge. Nothing on our side is added after the total you confirm.
- Do I pay anything to the driver?
- No. Not for tolls, not for parking, not for the driver's allowance, not at all. If anyone driving for us asks you for money during your journey, tell us and we refund the fare in full.
- Is a tip expected?
- No, and the chauffeur will not suggest one. If you want to, that is entirely yours to decide.
The arrival
- What if my flight is delayed?
- We track your flight, so a delay is our problem rather than yours. Your 60 minutes of free waiting on an international arrival begin when the aircraft actually lands, not when it was scheduled to. There is nothing you need to do and nothing extra to pay.
- Where exactly will the chauffeur be?
- Inside the arrivals hall, holding a board with the name you gave us, before you clear immigration. Not messaging you from a car park. Their name, photograph, mobile number and vehicle registration reach you twelve hours before pickup.
- My flight lands at 3am. Does that cost more?
- No. Most international arrivals at Trichy land between midnight and five in the morning — charging extra for the time when nearly everyone actually arrives would be a strange way to run this service. A night arrival costs exactly what a midday one costs.
- Can you meet an elderly relative travelling alone?
- Yes, and it is one of the things we are most often asked to do. Give us their name, flight and phone number and tell us what help they need. We will confirm to you, wherever you are, once they are in the car.
Luggage and the car
- We have far more than four suitcases.
- Then we send a second vehicle for the luggage, so nobody rides with a case against their knees. Beyond what the cabin holds it is two hundred rupees a bag, added to your quote before you pay, and both vehicles meet you at arrivals.
- Can you fit a child seat?
- Yes, at no charge. Tick the box when you book and tell us the child's age in the notes so we bring the right one.
- Is the vehicle wheelchair accessible?
- The Innova Hycross is not a ramp-equipped vehicle, but it is high-sided with wide doors, and our chauffeurs will assist with transfers and stow a folding chair. Tell us in advance what is needed and we will be honest about whether we can do it properly.
Changes
- Can I cancel?
- Free cancellation up to twelve hours before your pickup time, refunded in full to the card you paid with. Inside twelve hours we retain fifty per cent. If we cancel on you for any reason, you get everything back — that is the correct asymmetry.
- Can I change the time or the destination?
- Usually yes, at no charge if the car is free. Message the concierge with your booking reference. If the change alters the fare we will show you the difference before anything moves.
- How quickly do you reply?
- We reply within 30 minutes, in your timezone. WhatsApp is the fastest way to reach us and the concierge is staffed 24 hours, every day.
Still unsure about something?
Ask us directly